FAQ

Take the Lead in Your Care — Choose the Support That Fits Your Life

Client Directed Home Care puts you in control, empowering you to design a care plan that suits your lifestyle. Enjoy peace of mind knowing that professional, compassionate caregivers are there to support you — exactly how and when you want.

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Frequently Asked Questions (FAQ)

At NewStep Transitional Homes, Client Directed Home Care Invoicing (CDHCI) allows our residents to take an active role in managing their own care. Through CDHCI, residents can select a home care agency registered with Alberta Blue Cross to provide services such as personal care, light housekeeping, and meal support. The agency delivers care up to a pre-approved number of hours per month, as authorized by Alberta Health Services (AHS), and submits claims directly to Alberta Blue Cross for reimbursement. This system ensures residents receive personalized, flexible care while simplifying billing and administrative processes.

In Client Directed Home Care, you—or a designated manager such as a family member—oversee your care. Responsibilities include:

  • Signing consent forms and sharing contact info with Alberta Blue Cross.
  • Choosing a service provider agency and directing care according to your Care Plan.
  • Planning for backup care if a caregiver is absent.
  • Paying for services beyond authorized hours or rates.
  • Notifying Alberta Blue Cross and AHS of changes in health, care needs, address, or contact info.
  • Receiving approval from Alberta Blue Cross for authorized hours and start date.

This ensures you have control over your care while staying compliant with Alberta Blue Cross and AHS requirements.

If you have a valid Alberta Health Care number and are living in a community setting you may be eligible for CDHCI:

  • If you have been assessed by an AHS Case Manager and are deemed in need of home care services.
  • If your Case Manager determines that this may be a suitable model for your care and will meet your care needs.
  • If there is no conflict of interest with any other AHS policy or service agreements.
  • If you or the person managing your CDHCI care are willing and able to assume the responsibilities associated with self-directing and monitoring your care.
  • You do not need to have an Alberta Blue Cross plan to be eligible for CDHCI.

Coverage may include personal care, homemaking services, light meal preparation, and other non-medical support services. The exact services covered vary by plan, so we recommend confirming your benefits with Alberta Blue Cross before starting services.

Once eligibility is confirmed, our team can guide you through the claims process. In most cases, you will submit receipts or claims directly to Alberta Blue Cross, or we can help submit them on your behalf.

Depending on your plan coverage, some services may require partial payment or co-payment. Our staff will provide a clear breakdown of costs upfront so there are no surprises.

Simply contact us to schedule a consultation. We will review your care needs, confirm Alberta Blue Cross eligibility, and help you create a personalized care plan. Once approved, our caregivers will begin providing services at home according to your schedule.

Absolutely! With Client Directed Home Care Invoicing, you remain in control of which services you receive, how often, and at what times, all while staying within your coverage limits.